CMDB implementation approaches and considerations in SME/SITU's companies

• Main Authors: Ayat, Masarat, Sharifi, Mohammad, Ibrahim, Sulaimi, Sahibudin, Shamsul
• Format: Book Section
• Published: Institute of Electrical and Electronics Engineers 2009
• Subjects: QA76 Computer software
• Online Access: http://eprints.utm.my/id/eprint/13260/; http://dx.doi.org/10.1109/AMS.2009.113
• Institution: Universiti Teknologi Malaysia

ITIL (Information Technology Infrastructure Library) is the most widely used IT framework in organizations. This de-facto standard is a servicebased IT-framework that aims to improve the quality of organizational services. The Core of this framework is configuration management that includes Configur...