Non-academic service quality: comparative analysis of students and faculty as users
The research focus was a non-academic service quality assessment within higher education. In particular, non-academic service quality perceptions of faculty and students were evaluated using a service profit chain. This enabled a comparison which helped understanding of non-academic service quality...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
Taylor & Francis
2012
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/32963/ http://dx.doi.org/10.1080/08841241.2012.705793 |
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| Institution: | Universiti Teknologi Malaysia |