Pengaruh elemen servicescapes terhadap kepuasan pelanggan pusat membeli-belah

• Main Author: Juhari, Nur Hafizah
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: HF Commerce
• Online Access: http://eprints.utm.my/id/eprint/48567/1/NurHafizahBintiJuhariMFGHT2014.pdf; http://eprints.utm.my/id/eprint/48567/; http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:80508?queryType=vitalDismax&query=Pengaruh+elemen+servicescapes+terhadap+kepuasan+pelanggan+pusat+membeli-belah&public=true
• Institution: Universiti Teknologi Malaysia

Shopping mall is a commercial property which is often visited by public whose primary function not only markets the products, but also involved the service concept. The concept of service-oriented is the main trading activities. Therefore, the facilities manager is required to emphasize the system s...