Customer satisfaction via information and communications technology

• Main Author: Zainal Abidin, Wardah
• Format: Conference or Workshop Item
• Language: English
• Published: 2008
• Subjects: QA75 Electronic computers. Computer science; HE Transportation and Communications
• Online Access: http://eprints.utm.my/id/eprint/6141/1/Wardah_Zainal_Abidin2008__Customer_satisfaction_via_information_and.pdf; http://eprints.utm.my/id/eprint/6141/
• Institution: Universiti Teknologi Malaysia

This paper attempts to elucidate the importance of Information & Communications Technology (ICT) in Customer Satisfaction. It explores several effects which the ICT has in grooming a new landscape for doing business by organisations. Several ICT innovations are discussed in relations to providin...