Question classification framework for helpdesk ticketing support system using machine learning
One of the elements that contribute to the nonuniformity of the question data in Helpdesk Ticketing Support (HTS) System is the diversity of services and users. Most questions that were asked in the HTS are in various forms and sentence styles but usually offer the same meaning. Various state-of-the...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/96648/ http://dx.doi.org/10.1109/ICRIIS53035.2021.9617077 |
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| Institution: | Universiti Teknologi Malaysia |