Enhancing Employee Provident Fund System Through MMS-Based Account Statement

• Main Author: Hasan, Mohd Hilmi
• Format: Citation Index Journal
• Published: 2011
• Subjects: QA76 Computer software
• Online Access: http://eprints.utp.edu.my/5123/2/JoC-ID02201134.pdf; http://eprints.utp.edu.my/5123/
• Institution: Universiti Teknologi Petronas

Mobile devices’ usage has evolved from mere phone call devices to personal management, education and entertainment devices. They have also gained interest in coustomer service system such as for banking, traffic summon and many others. The objective of this paper is to present the enhancement of current employee provident fund system which sends account statements to users via SMS. The system has been developed in three-tier architecture and tested by 35 respondents. It accepts request from users in SMS, does information searching, converts account information into PDF document, and sends the PDF document to users via MMS. The system has been evaluated through functional and user acceptance tests. The system is successfully developed and believed can improve the SMS-based employee provident fund system. The study implies time saving for users as MMS-based account statement can be used for official transactions on top of its flexibility that accessible anytime and anywhere. For future works, the system should be equipped with more security measures to ensure its reliability. It is also proposed that both MMS-based and SMS-based functionalities are integrated into a single system to offer more benefits to users.