A Process Framework to Capture Tacit Knowledge Using Storytelling

• Main Authors: Kalid, Khairul Shafee, Mahmood, Ahmad Kamil
• Format: Conference or Workshop Item
• Published: 2012
• Subjects: Z665 Library Science. Information Science; ZA4050 Electronic information resources
• Online Access: http://eprints.utp.edu.my/8722/1/KM145.pdf; http://eprints.utp.edu.my/8722/
• Institution: Universiti Teknologi Petronas

One of the main challenges in knowledge management is to convey tacit knowledge. Furthermore, there is also a possibility that an expert may have difficulties in articulating and conveying this tacit knowledge. Nonetheless, storytelling in knowledge management (KM) context is seen as an effective to...