An investigation on factors of work stress influence job performance: Moderating social support

• Main Author: Sai, Mei Ling
• Format: Thesis
• Language: English; English
• Published: 2014
• Subjects: HF5549-5549.5 Personnel Management. Employment
• Online Access: http://etd.uum.edu.my/4157/1/s814096.pdf; http://etd.uum.edu.my/4157/13/s814096_abstract.pdf; http://etd.uum.edu.my/4157/
• Institution: Universiti Utara Malaysia

There are several studies that have suggested many factors of work stress predictors which influence on job performance in an organization. Even though, empirical studies focus on factors of work stress influence job performance at the workplace, literatures indicates that lack of interest in investigating about job stress, role ambiguity, role conflict, job control, social support towards job performance. Hence, the present study fill in the gap by investigating the relationship job stress, role ambiguity, role conflict, job control, social support and job performance among administrative staffs in University Utara Malaysia (UUM), Kedah. The purpose of present study is to investigate the effect of job stress, role ambiguity, role conflict influence on job performance of employees, in addition the moderating effect of social support also accessible in this study. The data was collected from administrative staffs working in Malaysia Public University (UUM). There are 215 questionnaires were used to analyze the data. Results indicate that negative and significant relationship was found between role ambiguity and job performance. Next, a positive and significant relationship found between job control and job performance. Next, the results indicated that social support is positively and significantly related to job performance. Besides, results indicated social support moderate between job stress and job performance showed a significant relationship. Finally, Social support moderates the relationship between role ambiguity and job performance. Social support moderates the relationship between role conflict and job performance and has a significant relationship. The conclusion of this study is able to contribute to the UUM employees to be aware of the work stress issues in their workplace and able to maintain their job performance.