Hubungan Amalan Pengurusan Kualiti Cemerlang Dengan Kepuasan Pelanggan Dalaman Dan Prestasi Organisasi Pihak Berkuasa Tempatan Di Semenanjung Malaysia
This study investigates and tries to understand the relationship between excellent quality management practices with the internal customer satisfaction and organisational performance in local authorities. The concept of excellent quality management practices is operationalized by the following cons...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
2002
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/549/1/KHAIRUL_ANUAR_MOHD._ALI.pdf http://etd.uum.edu.my/549/2/KHAIRUL_ANUAR_MOHD._ALI.pdf http://etd.uum.edu.my/549/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English |