Customer satisfaction of music centre service quality in Selangor
The main objective of the study is to identify the relationship and effect of service quality dimensions, which are tangibility, assurance, reliability, responsiveness and empathy on customer satisfaction among the music centre customers in Selangor. Service quality is used as a measurement to ident...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2020
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/9314/1/s824037_01.pdf https://etd.uum.edu.my/9314/2/s824037_02.pdf https://etd.uum.edu.my/9314/3/s824037_references.docx https://etd.uum.edu.my/9314/ |
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| Institution: | Universiti Utara Malaysia |
| Language: | English English English |