Performance evaluation of integrated supply chain management for manufacturing industry

• Main Author: Saleheen, Ferdoush
• Format: Thesis
• Language: English; English; English; English
• Published: 2020
• Subjects: HD28-70 Management. Industrial Management
• Online Access: https://etd.uum.edu.my/9357/1/depositpermission-allow-not%20allow_s900148.pdf; https://etd.uum.edu.my/9357/2/s900148_01.pdf; https://etd.uum.edu.my/9357/3/s900148_02.pdf; https://etd.uum.edu.my/9357/4/s900148_references.docx; https://etd.uum.edu.my/9357/
• Institution: Universiti Utara Malaysia

Dependency on the Balanced scorecard (BSC) and the Supply Chain Operations Reference (SCOR) model is inadequate in terms of sustainability and environmental issues. As a result, we are not able to evaluate performance holistically particularly in the manufacturing industry. Therefore, a comprehensive Supply Chain Performance Management (SCPM) is required to assess the supply chain's effectiveness. This study formulates Integrated Supply Chain Performance Measurement (ISCPM) model through the supply chain performance attributes in the outlook of input-process-output considering the BSC and the SCOR model at three decisions levels with an application of quantitative techniques to bring synergic effect to all stakeholder issues.A gap analysis was performed through literature reviews. The integrated model incorporates ten supply chain performance measurement attributes and 36 performance measurement indexes as supplier relationship management (SRM), internal supply chain management (ISCM), and customer relationship management (CRM). The model was then tested by 207 respondents from 24 sectors in the manufacturing industry of Bangladesh, through a simple random sampling. The ten attributes were ranked using Analytic Hierarchy Process (AHP), and the weight and fitness of the model, were validated using the Structural Equation Modeling (SEM) technique. Due to the higher order rankings and significance of different attributes, the SRM is the most important component of the model, followed by CRM, and then ISCM. The ISCPM model furnishes stakeholders of the manufacturing supply chain with the appropriate strategies to review and appraise their performance toward fulfillment of the ultimate goals. This model is suggested to be implemented in manufacturing industries to improve their operational efficiency.