Knowledge based helpdesk system in Nuclear Malaysia

• Main Authors: Sulaiman, Mohamad Safuan, Abdul Rahman, Abdul Muin, Nasirudin, Norzalina, Abd Ghani, Khairiel Adyani, Mhd. Ramli, Abd Aziz, Khalid, Mohd Ashhar
• Format: Conference or Workshop Item
• Language: English
• Published: 2012
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/10850/1/CR93.pdf; http://repo.uum.edu.my/10850/; http://www.kmice.cms.net.my
• Institution: Universiti Utara Malaysia

Knowledge based (K-based) Helpdesk system is a knowledge oriented web based system that provides support to business process of the technical service providers.It is a multi- centric system which focuses on end-users, technical workers and higher level management through utilization of knowledge...