Investigating role of service knowledge management system in integration of ITIL V3 and EA
Service Knowledge Management System (SKMS) is introduced by ITIL V3 as a set of tools and databases that are used to manage knowledge and information of IT services.The SKMS stores , retrieves, updates, and presents all information that is expected for management of whole lifecycle of IT Services...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/11188/1/PG389_393.pdf http://repo.uum.edu.my/11188/ http://www.kmice.uum.edu.my |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |
| Summary: | Service Knowledge Management System (SKMS) is
introduced by ITIL V3 as a set of tools and databases that are used to manage knowledge and information of IT services.The SKMS stores
, retrieves, updates, and presents all information that is expected for management
of whole lifecycle of IT Services. Regard to primary goal of the research, to provide a
comprehensive integrated framework to identify and address IT Service Architecture
requirements and issues in ITIL V3 using Enterprise Architecture, investigating ITIL Knowledge Management process and proposed model for SKMS have shown that architectures of IT services can be stored and retrieved by
SKMS.In other word, SKMS as a set of tools and
databases can be used for management of architecture components of target framework. |
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