Investigating role of service knowledge management system in integration of ITIL V3 and EA
Service Knowledge Management System (SKMS) is introduced by ITIL V3 as a set of tools and databases that are used to manage knowledge and information of IT services.The SKMS stores , retrieves, updates, and presents all information that is expected for management of whole lifecycle of IT Services...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2010
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/11188/1/PG389_393.pdf http://repo.uum.edu.my/11188/ http://www.kmice.uum.edu.my |
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| Institution: | Universiti Utara Malaysia |
| Language: | English |