Warehouse management system and business performance: Case study of a regional distribution centre

• Main Author: Au, Yong Hui Nee
• Format: Conference or Workshop Item
• Language: English
• Published: 2009
• Subjects: QA76 Computer software
• Online Access: http://repo.uum.edu.my/13464/1/PID31.pdf; http://repo.uum.edu.my/13464/; http://www.icoci.cms.net.my
• Institution: Universiti Utara Malaysia

This paper examines Warehouse Management System (WMS) practices and their effects on operations. This study analyses the relationship between adoption of WMS to its impacts on business performance and competitive advantage of a regional distribution centre.In terms of business performance, the focus is placed on various competitive cores of distribution centre.WMS was found has a positive impact on companies' performance on operations management measures.To adopt the MIS, wireless barcode embedded WMS in specific, it is necessary to have corporate culture that supports complex operational activities.WMS implementation is crucial in bringing cost reduction in operational level, effective management in management level, as well as improvement of the company's competitiveness in strategic level. Companies that manage warehousing of their products are expected to implement WMS in order to maintain their competitive edge in the global market place.