Assessing the effect of service quality and information quality on customers’ overall perceived service quality in m-commerce

• Main Authors: Salameh, Anas Abdelsatar, Hassan, Shahizan, Alekam, Jamal Mohammad Esmail, Alkafagi, Alaa Ahmed Chyad
• Format: Article
• Language: English
• Published: INSInet Publications 2015
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/15198/1/My.pdf; http://repo.uum.edu.my/15198/; http://ajbasweb.com/old/online.html
• Institution: Universiti Utara Malaysia

M-commerce is an emerging and rapidly evolving area as demonstrated by new technological innovations introduced to improve m-service. Motivated by the growing interest in online commerce, this research questions focuses on examining the dimensions of service quality and information quality that cont...