Poor-quality of technological home products in Malaysian market: consumers tolerability on law, prices and safety

• Main Authors: Basarudin, Noor Ashikin, Yeon, Asmah Laili, Mohamed Yusoff, Zuryati, Md Dahlan, Nuarrual Hilal, Mahdzir, Nazli
• Format: Conference or Workshop Item
• Language: English
• Published: 2016
• Subjects: K Law (General); T Technology (General)
• Online Access: http://repo.uum.edu.my/19982/1/ISSDM%202016%201%2010.pdf; http://repo.uum.edu.my/19982/; http://www.issdm.org/
• Institution: Universiti Utara Malaysia

Myriad of technological products are created to serve for a particular function are produced in a large quantity without considering the quality and safety of the goods have been made available in the market.Yet, due to lack of awareness, consumers tend to buy low-quality products as a result of several factors which mostly by the reason of cost and pricing which make them vulnerable to unsafe and risky products.Thus, this paper discusses on the effect of poor-quality technological products, especially in a home that may harm the users as well as the safeguarding methods provided in Malaysian law to protect consumers from unsafe products. The Interview was conducted with legal expert and the finding shows that there is loophole as regard to the law that regulates issues of product quality and safety.Thus, this study suggests that the law of product safety and quality must be made comprehensive to ensure the law is able to achieve the main objective of protecting consumers from poor-quality products that may cause harm to the users.