Factors Affecting Customer Satisfaction in Malaysian Electric Train Service KTMB (ETS)

• Main Authors: Yaakob, Mazri, Radzuan, Kamaruddin, Jayashanker, Nitianandan
• Format: Conference or Workshop Item
• Language: English
• Published: 2022
• Subjects: HF Commerce
• Online Access: https://repo.uum.edu.my/id/eprint/30693/1/7th%20ICSC%202022%20251-262.pdf; https://repo.uum.edu.my/id/eprint/30693/
• Institution: Universiti Utara Malaysia

The purpose of this study is to study the investigate the factors that contribute to customer satisfaction towards Malaysian Electric Train Service KTMB (ETS). The respondents of this study are the users who are using the KTMB ETS service. The factors investigated in this study are responsiveness, w...