The impact of freight forwarder in shipping industry

• Main Authors: Mansor, Rafizah, Sabar, Rohafiz
• Format: Conference or Workshop Item
• Language: English
• Published: 2012
• Subjects: HE Transportation and Communications
• Online Access: http://repo.uum.edu.my/8503/1/p1549.pdf; http://repo.uum.edu.my/8503/
• Institution: Universiti Utara Malaysia

The study sought to investigate the factors hindering the success of the freight forwarding firms in facilitating imports and exports. A descriptive survey design was used on freight forwarding firms.The researcher used purposive sampling to select firms for the study.Interview guides were used as data collection instruments.The study found out that; demurrage charges through delays, wars, loss from fire out breaks, piracy, damage and destruction of goods, sinking of vessels and fraud by employees in position of authority were the major factors hindering the success of this industry in facilitating imports and exports.The government should also make use of the latest technologies so as to increase the speed of clearing goods such that they reach their final point of consumption within the shortest possible time.The freight forwarding industry should also engage professionals who have adequate knowledge and experience in clearing of goods.