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  ______    ______    _____     _____   __    __  
 /_   _//  /_   _//  /  ___||  |  ___|| \ \\ / // 
 `-| |,-    -| ||-  | // __    | ||__    \ \/ //  
   | ||     _| ||_  | \\_\ ||  | ||__     \  //   
   |_||    /_____//  \____//   |_____||    \//    
   `-`'    `-----`    `---`    `-----`      `

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Text this: Language used in business response letters in terms of speech acts and politeness strategies