A Study on Factors Affecting Customer Intention to Use the Express Bus

• المؤلفون الرئيسيون: Nguyen, Van Phuong, Nguyen, Trung Hieu, Le, Bao Toan
• التنسيق: مقال
• اللغة: English
• منشور في: H. : ĐHQGHN 2019
• الموضوعات: Express bus; Service quality; Perceived value; Corporate image; Behavioral intention
• الوصول للمادة أونلاين: http://repository.vnu.edu.vn/handle/VNU_123/63532; https://doi.org/10.25073/2588-1108/vnueab.4167
• المؤسسة: Vietnam National University, Hanoi

The improvement of transit service quality is an essential need in developing urban and interstate transportation. Local government, as well as bus service companies, should understand the behavioral intention of passengers to meet their expectations and requirements. This paper aims to highlight su...