Text this: Evaluate factors effecting claims management operation in car insurance of Bao Viet Insurance ( 2012-2016 )

__    __     ___      ______     ___     _    _   
\ \\ / //   / _ \\   /_   _//   / _ \\  | || | || 
 \ \/ //   / //\ \\  `-| |,-   | / \ || | || | || 
  \  //   |  ___  ||   | ||    | \_/ || | \\_/ || 
   \//    |_||  |_||   |_||     \___//   \____//  
    `     `-`   `-`    `-`'     `---`     `---`