DLSU CCS-TSG installation and configuration of a secure service desk and change management system (with workflow capabilities)

• المؤلف الرئيسي: Tieng, Dejeannie Gayle B.
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2022
• الموضوعات: Customer services > Computer networks; Cloud computing; Web services; Information Security
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etdm_comtech/12; https://animorepository.dlsu.edu.ph/cgi/viewcontent.cgi?article=1011&context=etdm_comtech

The College of Computer Studies Technical Support Group (CCS-TSG) currently manages cloud-based computing cluster services, used for administrative, academic, and research. Due to the ongoing pandemic, there has been an increase in the number of requests as well as concerns being raised by the users...