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  ______     ___     _    _      ___     __   __  
 /_____//   / _ \\  | |  | ||   / _ \\   \ \\/ // 
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 `__ `      \___//  |_// \_||   \___//   /_//\_\\ 
 /_//       `---`   `-`   `-`   `---`    `-`  --` 
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Text this: An action research in establishing an incident communication for a financial technology company