Li, R., & Kabiling, W. D. (2008). A statistical approach to evaluatiing and revising the SERVQUAL instrument for use in the Philippine fast-food industry. Animo Repository.
استشهاد بنمط شيكاغوLi, Richard, و Wilfrido D. Kabiling. A Statistical Approach to Evaluatiing and Revising the SERVQUAL Instrument for Use in the Philippine Fast-food Industry. Animo Repository, 2008.
MLA استشهادLi, Richard, و Wilfrido D. Kabiling. A Statistical Approach to Evaluatiing and Revising the SERVQUAL Instrument for Use in the Philippine Fast-food Industry. Animo Repository, 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.