Li, R., & Kabiling, W. D. (2008). A statistical approach to evaluatiing and revising the SERVQUAL instrument for use in the Philippine fast-food industry. Animo Repository.
Chicago Style CitationLi, Richard, and Wilfrido D. Kabiling. A Statistical Approach to Evaluatiing and Revising the SERVQUAL Instrument for Use in the Philippine Fast-food Industry. Animo Repository, 2008.
MLA引文Li, Richard, and Wilfrido D. Kabiling. A Statistical Approach to Evaluatiing and Revising the SERVQUAL Instrument for Use in the Philippine Fast-food Industry. Animo Repository, 2008.
警告：這些引文格式不一定是100％准確.