APA引文

Cantor, V. J. M., & Li, R. C. (2019). Matching service failures and recovery options toward satisfaction. Animo Repository.

Chicago Style Citation

Cantor, Victor John M., and Richard C. Li. Matching Service Failures and Recovery Options Toward Satisfaction. Animo Repository, 2019.

MLA引文

Cantor, Victor John M., and Richard C. Li. Matching Service Failures and Recovery Options Toward Satisfaction. Animo Repository, 2019.

警告：這些引文格式不一定是100％准確.