Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour

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Bibliographic Details
Main Author: Mazhar, Muhammad
Format: Thesis
Language:English
Published: 2023
Online Access:http://utpedia.utp.edu.my/id/eprint/27731/1/MUHAMMAD%20MAZHAR%2018001815.pdf
http://utpedia.utp.edu.my/id/eprint/27731/
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Institution: Universiti Teknologi Petronas
Language: English
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