Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour
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| Format: | Thesis |
| Language: | English |
| Published: |
2023
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| Online Access: | http://utpedia.utp.edu.my/id/eprint/27731/1/MUHAMMAD%20MAZHAR%2018001815.pdf http://utpedia.utp.edu.my/id/eprint/27731/ |
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| Institution: | Universiti Teknologi Petronas |
| Language: | English |
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oai:utpedia.utp.edu.my:277312024-08-29T07:13:10Z http://utpedia.utp.edu.my/id/eprint/27731/ Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour Mazhar, Muhammad 2023 Thesis NonPeerReviewed text en http://utpedia.utp.edu.my/id/eprint/27731/1/MUHAMMAD%20MAZHAR%2018001815.pdf Mazhar, Muhammad (2023) Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour. Doctoral thesis, UNSPECIFIED. |
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Universiti Teknologi Petronas |
| building |
UTP Resource Centre |
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| continent |
Asia |
| country |
Malaysia |
| content_provider |
Universiti Teknologi Petronas |
| content_source |
UTP Electronic and Digitized Intellectual Asset |
| url_provider |
http://utpedia.utp.edu.my/ |
| language |
English |
| format |
Thesis |
| author |
Mazhar, Muhammad |
| spellingShingle |
Mazhar, Muhammad Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour |
| author_facet |
Mazhar, Muhammad |
| author_sort |
Mazhar, Muhammad |
| title |
Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour |
| title_short |
Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour |
| title_full |
Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour |
| title_fullStr |
Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour |
| title_full_unstemmed |
Unveiling Service Failure and Service Recovery in Online Shopping: Impact of Servpology on Post-Purchase Behaviour |
| title_sort |
unveiling service failure and service recovery in online shopping: impact of servpology on post-purchase behaviour |
| publishDate |
2023 |
| url |
http://utpedia.utp.edu.my/id/eprint/27731/1/MUHAMMAD%20MAZHAR%2018001815.pdf http://utpedia.utp.edu.my/id/eprint/27731/ |
| _version_ |
1809048023662067712 |