أرسل هذا في رسالة قصيرة: Customer knowledge management via social media : the case of Starbucks

             ___      _____    _    _    _    _   
  ____      / _ \\   / ____|| | || | || | |  | || 
 |    \\   / //\ \\ / //---`' | || | || | |/\| || 
 | [] ||  |  ___  ||\ \\___   | \\_/ || |  /\  || 
 |  __//  |_||  |_|| \_____||  \____//  |_// \_|| 
 |_|`-`   `-`   `-`   `----`    `---`   `-`   `-` 
 `-`