أرسل هذا في رسالة قصيرة: Customer knowledge management via social media : the case of Starbucks

             ___      ______     ___      _____   
    ___     / _ \\   /_   _//   / _ \\   / ____|| 
   /   ||  | / \ ||  `-| |,-   | / \ || / //---`' 
  | [] ||  | \_/ ||    | ||    | \_/ || \ \\___   
   \__ ||   \___//     |_||     \___//   \_____|| 
    -|_||   `---`      `-`'     `---`     `----`  
     `-`