To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model

To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model

Our study applies the SERVQUAL Model to investigate the service level of a private hospital in Singapore. By focusing on Gap 5 of the SEVQUAL Model, the expectations and perceptions of patients can be found. Personal interviews were conducted with 100 patients. The greatest SERVQUAL gap score was fo...

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Main Authors: Choo, Vivienne Shu Huei., Foo, Suan Li., Lock, Chin Yong.
Other Authors: Lee, Pui Mun
Format: Final Year Project
Published: 2008
Subjects:
DRNTU::Business::Marketing::Customer services
Online Access:http://hdl.handle.net/10356/10295
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Institution: Nanyang Technological University
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spelling sg-ntu-dr.10356-102952023-05-19T05:41:38Z To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model Choo, Vivienne Shu Huei. Foo, Suan Li. Lock, Chin Yong. Lee, Pui Mun Nanyang Business School DRNTU::Business::Marketing::Customer services Our study applies the SERVQUAL Model to investigate the service level of a private hospital in Singapore. By focusing on Gap 5 of the SEVQUAL Model, the expectations and perceptions of patients can be found. Personal interviews were conducted with 100 patients. The greatest SERVQUAL gap score was found in the responsiveness dimension and the smallest score was in tangibles. 2008-09-24T07:42:05Z 2008-09-24T07:42:05Z 2000 2000 Final Year Project (FYP) http://hdl.handle.net/10356/10295 Nanyang Technological University application/pdf
institution Nanyang Technological University
building NTU Library
continent Asia
country Singapore
Singapore
content_provider NTU Library
collection DR-NTU
topic DRNTU::Business::Marketing::Customer services
spellingShingle DRNTU::Business::Marketing::Customer services
Choo, Vivienne Shu Huei.
Foo, Suan Li.
Lock, Chin Yong.
To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model
description Our study applies the SERVQUAL Model to investigate the service level of a private hospital in Singapore. By focusing on Gap 5 of the SEVQUAL Model, the expectations and perceptions of patients can be found. Personal interviews were conducted with 100 patients. The greatest SERVQUAL gap score was found in the responsiveness dimension and the smallest score was in tangibles.
author2 Lee, Pui Mun
author_facet Lee, Pui Mun
Choo, Vivienne Shu Huei.
Foo, Suan Li.
Lock, Chin Yong.
format Final Year Project
author Choo, Vivienne Shu Huei.
Foo, Suan Li.
Lock, Chin Yong.
author_sort Choo, Vivienne Shu Huei.
title To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model
title_short To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model
title_full To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model
title_fullStr To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model
title_full_unstemmed To investigate the service level in the Obstetrics and Gynaecology department in a private hospital by the application of the servqual model
title_sort to investigate the service level in the obstetrics and gynaecology department in a private hospital by the application of the servqual model
publishDate 2008
url http://hdl.handle.net/10356/10295
_version_ 1770565965921124352

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