Lau, P. W., Tan, E. E. Y., Tang, W., & Yang, M. L. (2008). Corporate responses to complaints: The impacts on public's purchase intentions.
استشهاد بنمط شيكاغوLau, Pei Wen., Eunice E Yin Tan, Weiwen Tang, و Mei Ling Yang. Corporate Responses to Complaints: The Impacts On Public's Purchase Intentions. 2008.
MLA استشهادLau, Pei Wen., Eunice E Yin Tan, Weiwen Tang, و Mei Ling Yang. Corporate Responses to Complaints: The Impacts On Public's Purchase Intentions. 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.