發送短信 : Corporate responses to complaints : the impacts on public's purchase intentions.

__    __     ___     _    _     _____    __   __  
\ \\ / //   / _ \\  | || | ||  |  ___||  \ \\/ // 
 \ \/ //   / //\ \\ | || | ||  | ||__     \   //  
  \  //   |  ___  ||| \\_/ ||  | ||__     / . \\  
   \//    |_||  |_|| \____//   |_____||  /_//\_\\ 
    `     `-`   `-`   `---`    `-----`   `-`  --`