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  ______    ______    ______    _____     ______  
 /_   _//  /_   _//  /_   _//  |  ___||  /_   _// 
 `-| |,-    -| ||-   `-| |,-   | ||__      | ||   
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   |_||    /_____//    |_||    |_____||  /__//    
   `-`'    `-----`     `-`'    `-----`   `--`

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Text this: TQM implementation in service industries - a case study of an educational institution.