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 \ \/ //  | || | ||  |    \\   | ||__   | // __   
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   \//     \____//   |  __//   |_____||  \____//  
    `       `---`    |_|`-`    `-----`    `---`   
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Text this: Service quality in the Singapore mobile phone industry after 1 April 2000 : the consumer's perspective.