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 __   _     _____     _  _      ___      _____   
| || | ||  |  ___||  | \| ||   / _ \\   / ____|| 
| '--' ||  | ||__    |  ' ||  | / \ || / //---`' 
| .--. ||  | ||__    | .  ||  | \_/ || \ \\___   
|_|| |_||  |_____||  |_|\_||   \___//   \_____|| 
`-`  `-`   `-----`   `-` -`    `---`     `----`

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Text this: Service quality in the Singapore mobile phone industry after 1 April 2000 : the consumer's perspective.