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            ______   _    _    __   __            
  ____     /_   _// | \  / ||  \ \\/ //     ___   
 |    \\    -| ||-  |  \/  ||   \ ` //     /   || 
 | [] ||    _| ||_  | .  . ||    | ||     | [] || 
 |  __//   /_____// |_|\/|_||    |_||      \__ || 
 |_|`-`    `-----`  `-`  `-`     `-`'       -|_|| 
 `-`                                         `-`

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Text this: Measurement and evaluation of the reference service of the National Library Board Singapore