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  ______     ___     _    _    __   __    ______  
 /_   _//   / _ \\  | |  | ||  \ \\/ //  /_   _// 
   | ||    / //\ \\ | |/\| ||   \ ` //     | ||   
  _| ||   |  ___  |||  /\  ||    | ||     _| ||   
 /__//    |_||  |_|||_// \_||    |_||    /__//    
 `--`     `-`   `-` `-`   `-`    `-`'    `--`

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Text this: Measurement and evaluation of the reference service of the National Library Board Singapore