發送短信 : Call centre concepts in libraries : with emphasis on National Library Board, Singapore.

  ____      ______    _____    __   __   ______   
 |  _ \\   /_   _//  |__  //   \ \\/ // |      \\ 
 | |_| ||   -| ||-     / //     \ ` //  |  --  // 
 | .  //    _| ||_    / //__     | ||   |  --  \\ 
 |_|\_\\   /_____//  /_____||    |_||   |______// 
 `-` --`   `-----`   `-----`     `-`'   `------`