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| \  / ||   / _ \\   | \| ||  |  ___|| | || | || 
|  \/  ||  | / \ ||  |  ' ||  | ||__   | '--' || 
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|_|\/|_||   \___//   |_|\_||  |_____|| |_|| |_|| 
`-`  `-`    `---`    `-` -`   `-----`  `-`  `-`

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Text this: Readiness assessment for knowledge management : a case of the civil service college.