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  ______   __   __    _____     _____     _____   
 /_   _//  \ \\/ //  / ____||  |  ___||  / ____|| 
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   | ||      | ||   \ \\___    | ||__   \ \\___   
   |_||      |_||    \_____||  |_____||  \_____|| 
   `-`'      `-`'     `----`   `-----`    `----`

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發送短信 : Examining the “customer” metaphor in hospitals : a case study of Singapore