Lim, A. Q., Ng, S. H., Tan, M. H., & School, N. B. (2011). The call to complain: Antecedents to complaint behaviour (telecommunications industry).

Lim, An Qi., Shi Hui Ng, Ming Hui Tan, و Nanyang Business School. The Call to Complain: Antecedents to Complaint Behaviour (telecommunications Industry). 2011.

Lim, An Qi., Shi Hui Ng, Ming Hui Tan, و Nanyang Business School. The Call to Complain: Antecedents to Complaint Behaviour (telecommunications Industry). 2011.