發送短信 : The call to complain : antecedents to complaint behaviour (telecommunications industry).

  ______   __   __    _  _      ___      _____   
 /_   _//  \ \\/ //  | \| ||   / _ \\   /  ___|| 
   | ||     \ ` //   |  ' ||  | / \ || | // __   
  _| ||      | ||    | .  ||  | \_/ || | \\_\ || 
 /__//       |_||    |_|\_||   \___//   \____//  
 `--`        `-`'    `-` -`    `---`     `---`