發送短信 : The call to complain : antecedents to complaint behaviour (telecommunications industry).

  _____      ___      ____     _    _    __   _   
 |__  //    / _ \\   |  _ \\  | || | || | || | || 
   / //    | / \ ||  | |_| || | || | || | '--' || 
  / //__   | \_/ ||  | .  //  | \\_/ || | .--. || 
 /_____||   \___//   |_|\_\\   \____//  |_|| |_|| 
 `-----`    `---`    `-` --`    `---`   `-`  `-`