APA Citation

Hiu Fong May, T. H. B., & Chye, L. B. (2014). Service quality in the retail banking industry.

Chicago Style Citation

Hiu Fong May, Tan Hong Boon, and Lim Boon Chye. Service Quality in the Retail Banking Industry. 2014.

MLA Citation

Hiu Fong May, Tan Hong Boon, and Lim Boon Chye. Service Quality in the Retail Banking Industry. 2014.

Warning: These citations may not always be 100% accurate.