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  _____      ___      ______   __   __            
 |__  //    / _ \\   /_____//  \ \\/ //     ___   
   / //    | / \ ||  `____ `    \ ` //     /   || 
  / //__   | \_/ ||  /___//      | ||     | [] || 
 /_____||   \___//   `__ `       |_||      \__ || 
 `-----`    `---`    /_//        `-`'       -|_|| 
                     `-`                     `-`

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Text this: Positive and negative impact of word-of-mouth in the travel agency industry in Singapore.