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  ______   _    _    ______      ___      ______  
 /_   _// | || | || |      \\   / _ \\   /_   _// 
 `-| |,-  | || | || |  --  //  | / \ ||    | ||   
   | ||   | \\_/ || |  --  \\  | \_/ ||   _| ||   
   |_||    \____//  |______//   \___//   /__//    
   `-`'     `---`   `------`    `---`    `--`

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Text this: Total Quality Management : the Multi-Step Model to TQM.