Wirtz, J., Chua, D., Tan, R. L. P., & MARKETING. (2018). Uncertain performance expectations in satisfaction models for services.
استشهاد بنمط شيكاغوWirtz, Jochen, Diana Chua, Rachel Lu Pheng Tan, و MARKETING. Uncertain Performance Expectations in Satisfaction Models for Services. 2018.
MLA استشهادWirtz, Jochen, Diana Chua, Rachel Lu Pheng Tan, و MARKETING. Uncertain Performance Expectations in Satisfaction Models for Services. 2018.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.