Wirtz, J., Chua, D., Tan, R. L. P., & MARKETING. (2018). Uncertain performance expectations in satisfaction models for services.
Chicago Style CitationWirtz, Jochen, Diana Chua, Rachel Lu Pheng Tan, and MARKETING. Uncertain Performance Expectations in Satisfaction Models for Services. 2018.
MLA CitationWirtz, Jochen, Diana Chua, Rachel Lu Pheng Tan, and MARKETING. Uncertain Performance Expectations in Satisfaction Models for Services. 2018.
Warning: These citations may not always be 100% accurate.